Last Updated: 04/29/26

Welcome to Fresh Drop Laundry, These Terms & Conditions (“Terms”) govern your use of our website and laundry services. By accessing our website, creating an account, or using our services, you agree to these Terms. Please read them carefully.

If you do not agree with these Terms, you should not use our website or services.

1. Services Provided

We offer residential laundry services, which may include:

• Wash, dry, and fold services

• Pickup and delivery

• Scheduled or on‑demand service options

Service availability may vary based on location, scheduling, and capacity.

2. Eligibility

To use our website or services, you must:

• Be at least 18 years old

• Reside within our service area

• Provide accurate and complete information when creating an account

We reserve the right to refuse service to anyone for any reason permitted by law.

3. Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current information

• Keep your login credentials secure

• Notify us immediately of any unauthorized access

You are responsible for all activity under your account.

We may suspend or delete accounts that violate these Terms.

4. Pricing & Payments

All prices for services are listed on our website or provided during booking.

By placing an order, you agree to:

• Pay all applicable fees

• Provide valid payment information

• Allow us to charge your payment method for services rendered

Payments are processed securely through Wix Payments or other approved processors. We do not store your full payment card details.

Prices may change at any time, but changes will not affect orders already placed.

5. Laundry Handling & Customer Responsibilities

By using our services, you agree that:

• You will not include items that are heavily soiled with hazardous materials (chemicals, bodily fluids, oils, etc.)

• You will check all pockets for valuables, electronics, or sharp objects

• You understand that normal wear and tear may occur during the cleaning process

We are not responsible for:

• Items left in pockets

• Pre-existing damage

• Shrinkage, color fading, or fabric wear due to manufacturer defects or improper care labels

We follow standard laundry practices and will treat your items with care.

6. Damaged or Lost Items

We strive to prevent loss or damage, but in rare cases:

• Claims must be submitted within 48 hours of delivery

• Compensation, if approved, will be limited to the reasonable value of the item, not exceeding 10 times the service cost for that load

• We may request receipts, photos, or additional information

We do not guarantee replacement of discontinued or specialty items.

7. Pickup & Delivery

You agree to:

• Provide accurate pickup and delivery instructions

• Ensure laundry is accessible at the scheduled time

• Retrieve your items promptly after delivery

We are not responsible for:

• Theft or damage to items left outside for pickup or delivery

• Delays caused by weather, traffic, or circumstances beyond our control

8. Cancellations & Rescheduling

You may cancel or reschedule a service before the scheduled pickup time.

We reserve the right to charge a fee for:

• Last‑minute cancellations

• Missed pickups

• Excessive rescheduling

9. Prohibited Use

You agree not to use our website or services to:

• Engage in fraudulent activity

• Interfere with website functionality

• Attempt to access restricted areas or systems

• Upload harmful or malicious content

Violations may result in account termination.

10. Intellectual Property

All content on our website—including text, images, logos, and design—is owned by [Your Business Name] or licensed to us.

You may not:

• Copy

• Reproduce

• Distribute

• Modify

• Use our content for commercial purposes

without our written permission.

11. Third‑Party Services

Our website is hosted on Wix, which may provide tools, payment processing, or essential cookies.

We are not responsible for:

• Third‑party websites

• Their content

• Their privacy practices

We encourage you to review their policies.

12. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages

• Our total liability for any claim will not exceed the amount paid for the specific service in question

You use our website and services at your own risk.

13. Indemnification

You agree to indemnify and hold harmless [Your Business Name] from any claims, damages, or losses arising from:

• Your misuse of our services

• Your violation of these Terms

• Your violation of any law or third‑party rights

14. Termination

We may suspend or terminate your account or access to services at any time for:

• Violations of these Terms

• Fraudulent or abusive behavior

• Safety or operational concerns

You may also request account deletion at any time.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any disputes will be resolved in the appropriate courts located in California, United States.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page.

Your continued use of our website or services means you accept the updated Terms.

17. Contact Us

If you have questions about these Terms, you can contact us at:

 Support@FreshDropLaundry.net  Suisun City, Ca.